Enter your keyword

Lifetime Guarantee

Lots of folks offer a one year guarantee on trees and shrubs that they sell.  But as you know, Evergreen of Johnson City is NOT “lots of folks”.  We’re local.  We’re family.  We’re so confident in the quality of our trees & shrubs that, the way we look at it, a lifetime guarantee is just the way things ought to be.  We cover the majority of trees and shrubs in our amazing selection (with  a few noted exceptions that have a one year guarantee) so that you can rest easy knowing your investment is a safe one.
Here’s how our exclusive guarantee works:
  • Purchase a lifetime guaranteed tree or shrub
  • Keep the original warranty guarantee and receipt to verify purchase value of tree or shrub (we suggest to store it with other important papers at home!)
  • If the lifetime warrantied tree or shrub fails to live while you own your home, return it to Evergreen of JC with original warranty guarantee and sales receipt
  • Receive a full credit of original purchase price toward any product purchase

Simply put, Evergreen of Johnson City offers THE BEST warranty on trees and shrubs in our area! Many of our trees & shrubs have a LIFETIME guarantee. For as long as you own your home, if a qualifying lifetime guaranteed tree or shrub you purchase here fails to live, just return it to Evergreen of Johnson City along with your warranty guarantee and sales receipt, and you will receive a full store credit of the original price paid to use toward the purchase of a new replacement tree or shrub(or anything else in store).

Furthermore, you are not limited to replacing it with the same type or size of tree or shrub you originally purchased. You may choose any variety in our Tree or Shrub Department as your replacement tree or shrub. And if you would rather take the replacement cost of your tree or shrub and apply to another purchase within the retail store or greenhouse, that is okay too. The bottom line is that the money you invest in your original tree or shrub is protected for as long as you own your home.

(We also offer a one year guarantee on trees & shrubs that don’t fall under our lifetime guarantee)

* Note – Original purchase guarantee sheet and original sales receipt must be returned with any tree or shrub returned. This ensures full credit of original purchase price.

* Note – Any credit given from a derived guarantee claim can be used towards any product purchase at Evergreen with no limitations.

* Note – Not all trees and shrubs are included in the lifetime guarantee program. Please check with your sales rep prior to purchase for confirmation.

Some restrictions and exclusions apply. See store for details.