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Lifetime Guarantee

Here’s how our exclusive guarantee works:
  • Purchase a lifetime guaranteed tree or shrub
  • Keep the original purchase ticket to verify purchase value of tree or shrub
  • If tree or shrub fails to live, return it to Evergreen of JC with guarantee and sales receipt
  • Receive a full credit of original purchase price toward any product purchase

Simply put, Evergreen of Johnson City offers THE BEST warranty on trees and shrubs in our area! Not six months – not one year – but a Lifetime of peace of mind with your purchase. For as long as you own your home, if any tree or shrub you purchase here fails to live, just return it to Evergreen of Johnson City along with your guarantee and original sales receipt, and you will receive a full credit of the original price paid toward the purchase of a new replacement tree or shrub.

Furthermore, you are not limited to replacing it with the same type or size of tree or shrub you originally purchased. You may choose any variety in our Tree or Shrub Department as your replacement tree or shrub. And if you would rather take the replacement cost of your tree or shrub and apply to another purchase within the retail store or greenhouse, that is okay too. The bottom line is that the money you invest in your original tree or shrub is protected for as long as you own your home.

* Note – Original purchase guarantee sheet and original sales receipt must be returned with any tree or shrub returned. This ensures full credit of original purchase price.

* Note – Any credit given from a derived guarantee claim can be used towards any product purchase at Evergreen with no limitations.

* Note – Not all trees and shrubs are included in the lifetime guarantee program. Please check with your sales rep prior to purchase for confirmation.

Some restrictions and exclusions apply. See store for details.