Return Policies

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At Evergreen of Johnson City, our local nursery provides a diverse selection of impressive houseplants. Contact us today to find the right plant to complement your space.

Please take note of our return policies below

Gift cards and charges for services are non-refundable.


Return Methods

  • Credit/Debit Cards: Must have original credit/debit card that was used when item(s) were purchased
  • Cash: Cash refund
  • Check: Cash refund as long as it has been 10 days from date of purchase
  • Gift Cards: will be refunded to a new gift card

Greenhouse Returns

  • Greenhouse plants include but are not limited to annuals, perennials, vegetables, herbs, and houseplants.
  • For exchanges of live plants, returns must be made within 5 days of purchase. Plants must be in the same condition they were when purchased and are subject to manager approval.
  • There are no guarantees on greenhouse plants. We are confident in the health of our plants so if you have trouble with a plant’s health, please contact us so we can help you diagnose any problems. Bring plants to Evergreen of Johnson City, send us photos at, message us on Facebook or Instagram, or call us.

Store Returns

  • Store items include but not limited to home or outdoor decor, chemicals, tools, gloves, windchimes, pots, concrete, birding supplies, and more.
  • All returns or exchanges must be completed within 90 days from date of purchase
  • Holiday items (such as Christmas, Valentines, Easter, Fall, Halloween) cannot be returned after the holiday has passed
  • Items broken due to neglect or mishandling are not eligible for a refund

Tree/Shrub Returns

  • Our Tree & Shrub items are covered by our Lifetime or One Year Warranty. Read more about our warranty here.
  • All live exchanges must be completed within 5 days of date of purchase in their original condition subject to manager approval.
  • Trees / Shrubs grown in above ground containers instead of standard ground installation are not included in our guarantee

Water Garden Returns

  • If your fish fails to survive the first 3 days from purchase, bring the dead fish and receipt back for an exchange.
  • Water garden plants may be returned or exchanged within 5 days of purchase in their original condition and are subject to manager approval. Water garden plants are not guaranteed to live beyond time of purchase.